Contact information

 

MEDETONE LTD
Last updated: 24 August 2026

Legal entity: Medetone Ltd
Company number: 15341351
Registered address: 32 Galena Road, London, England, W6 0LT

Customer support
For help with orders, delivery, account access, and general questions:
Email: info@medetone.com
To help us assist you quickly, include your order number (if applicable) and the email address used at checkout.
Target response time: 1 to 2 business days
Support hours: Monday to Saturday, 09:00 to 17:00 (UK time)

Sales and partnerships
For business enquiries, partnerships, and media requests:
Email: sales@medetone.com

Complaints
If you are not satisfied with our response, email info@medetone.com with the subject line "Complaint".
Please include your order number (if applicable), a clear description of the issue, and any relevant supporting information.
We aim to acknowledge complaints within 1 business day(s) and provide a substantive response within 2 business day(s).

Regulatory or privacy enquiries

Data protection enquiries: info@medetone.com