Shipping policy

Wegoss Ltd

32 Galena Road, London W6 0LT, United Kingdom

This Shipping Policy governs the shipment of orders placed with Wegoss. By placing an order, you agree to the terms outlined below.

Shipping Method

Wegoss exclusively uses DHL Express for all shipments, ensuring secure and fast delivery to customers in the United States and internationally.

Delivery Duties Paid (DDP)

All orders are shipped under Delivery Duties Paid (DDP) terms. Wegoss covers customs duties, taxes, and import fees. The recipient will not incur any additional charges upon delivery.

Processing and Delivery Times

Orders are processed and shipped after receiving the necessary approvals for prescriptions and subject to product availability.

The estimated delivery time is 3 to 5 business days from the date of shipment. This timeframe is an estimate and may vary due to factors beyond Wegoss's control.

Tracking information will be provided once the order is shipped, allowing recipients to monitor the status of their delivery.

International Shipping and Customs Compliance

Wegoss ships to the United States and other international destinations, subject to local regulations. However, it is the customer's responsibility to ensure that the importation of medications for personal use complies with U.S. customs regulations.

  • Customs Compliance: Customers must verify the importation laws in their country and ensure the medications ordered are authorized for personal importation.
  • Customs Delays: Wegoss cannot be held responsible for delays caused by customs inspections, document requests, or non-compliance with local regulations. Any additional documentation required by customs must be provided by the customer upon request.

Shipping Address and Contact Information

Customers must ensure that the shipping address and contact details provided at the time of order are accurate and complete.

Wegoss will not be held responsible for delays or failed deliveries due to incorrect or incomplete information.

Lost or Damaged Shipments

In the event of a lost or damaged shipment, the recipient must notify Wegoss within seven (7) days of the scheduled delivery date. Wegoss will investigate the issue with DHL Express and provide a resolution in accordance with the carrier's policies.

Limitations and Delays

While Wegoss strives to meet the stated delivery times, external factors such as customs inspections, adverse weather conditions, or carrier delays may affect delivery schedules. Wegoss is not responsible for delays beyond its control.

Changes to the Shipping Policy

Wegoss reserves the right to modify this Shipping Policy at any time without prior notice. Updated policies will be posted on our website, and customers are encouraged to review them regularly.

Contact Information

For any questions regarding shipping, please contact Wegoss at:

Last updated: January 2025